FAQ & Site Info

Terms of Service

1 How the contract is formed between you and us
1.1 After placing an order, you will receive online notification from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product or Service. All orders are subject to acceptance by us. The contract between us (Contract) will only be formed when you receive the Products and/or Services (as applicable).
1.2 In the case of Products, the Contract will relate only to those Products which you receive. A contract for any other Products which may have been part of your order will be formed when you receive those other Products.
1.3 In the case of Services, these will be governed by the relevant terms and conditions applicable to the particular service, which will be available on the site to which the service relates – please check these terms and conditions before proceeding with your order.

2 Your status
2.1 By placing an order through our site, you warrant that:
2.1.1 you are legally capable of entering into binding contracts;
3 Delivery of Products
In the case of Products, your order will be fulfilled/made ready for receipt (as applicable) within a reasonable time of the date indicated at the time of ordering, unless there are exceptional circumstances. We inform you that the Post Office in our hometown is open only on alternate days (Monday, Wednesday and Friday) so shipments can only be made on these days of the week.
In case of non-delivery or for further information or problems please contact us by email to [email protected].

4 Warranty
We warrant to you that any Product purchased from us through our site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied. All other warranties, conditions or terms relating to fitness for purpose, merchantability, satisfactory quality or condition whether implied by stature or common law are excluded in so far as permitted by law.

5 Cancellation rights
5.1 In the case of Products, if you are contracting as a consumer, you have a statutory right to cancel your Product order for any reason and receive a full refund, before the order is already shipped, except in the case of certain products listed in paragraph 5.2. You will receive a full refund of the price paid for the Products. If the Products have been delivered to you, you may return it at any time within 7 working days, starting from the day after you receive the Products. In the event that you received a Product that is damaged on delivery then please inform us of this in writing as soon as possible. If a Product is returned to us damaged and you have not informed us that the Product was damaged when you received it then we may refuse your right to cancel or receive a refund.
5.2 You will not have any right to cancel a Contract for the supply of any made-to-request or personalised products.
5.3 In the case of Services, your cancellation rights vary depending on the service that we are providing you with. A cancellation fee may be applicable.
5.4 In the case of Products, to cancel a Contract, you must inform us in writing. If the Products have been delivered to you, you must also return the Products to us as soon as reasonably practicable, and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession.

6 Price
6.1 The price of the Products, Services and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.
6.2 Product and Service prices and delivery charges are liable to change at any time, but changes will not affect orders for Products and/or Services which you then take steps to fulfil/receive within a reasonable time of such order.

7 Refunds
7.1 If an order is cancelled in accordance, then we will refund the amounts owed as soon as possible following cancellation and in any case within 30 days following cancellation.
7.2 If we are due to provide you with a refund then this will be made to the credit or debit card used to carry out the original transaction.


8 Our liability to a consumer
8.1 We only supply the Product and Services for private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. (e) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
9 Our right to vary these terms and conditions
9.1 We have the right to revise and amend these terms and conditions from time to time.
9.2 You will be subject to the policies and terms and conditions in force at the time that you order Products and/or Services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).

10 Notices and Written communications

10.1 Any notice to be sent by you or by us in connection with these terms and condition can be sent by email to the following address: [email protected]

10.2 If sent to the correct address, a notice will be treated as received 24 hours if sent by email even if it is not actually received.

11 Force majeure

We reserve the right to defer the date of delivery or to cancel a Contract for all circumstances beyond its reasonable control, including but not limited to any strike, lockout, disorder, fire, explosion, accident or stoppage of or affecting our business or work and which prevents or hinders the delivery of the Goods or the performance of the Services.